Sometimes a video will get hung up in the uploading process and be stuck at 15% or 40% or some other percent for a very long time. If it’s been more than a half an hour and the percentage hasn’t changed at all, here’s what you can do.

  1. Click on the little X next to the percentage of your file that has been uploaded.Example of the cancel button in Kaltura Capture.
  2. Click on the Upload button again.
    Example of the Upload button in Kaltura Capture.

This should resolve the issue, but if you don’t please contact us for help at tips@uark.edu.